Every ticket, answered end to end
Follow one support ticket all the way through — from the moment it lands to the action that resolves it — and see exactly how Sona works.
ANATOMY OF AN ANSWER
One ticket, start to finish
The ticket lands
A customer emails your support address. Sona reads it and understands what they're actually asking.
Sona checks your store
It looks up the order, payment and delivery status live — and finds the policy that applies.
It drafts a grounded reply
Sona writes the answer in your tone, citing the exact order data and policy it used. Nothing invented.
You approve — the action runs
One click sends the reply and executes the refund in your store. Until you switch on autopilot, nothing goes out without you.
Every edit makes it sharper
When you tweak a draft, Sona learns from it — so the next answer to a question like this is better.
THE PROBLEM
The same questions. Every single day.
“Where is my order?” — again
A handful of questions make up most of your inbox, and every one still means digging through your store to answer.
Customers wait too long
People expect an answer in minutes. Manual lookups make them wait hours — and email again while they wait.
Chatbots can't actually help
Old-school bots reply with canned text. They can't check an order, issue a refund, or fix an address.
Your best answers aren't written down
How you handle each case lives in one person's head — so it can't scale, and it walks out the door when they do.
YOU'RE IN CONTROL
You decide how much Sona does
Set it per ticket type. Start with drafts you approve, and switch on autopilot only where the results say you're ready.
Manual
Sona stays out of it. Your team writes and sends the reply.
Suggest
DefaultSona drafts the reply with live order data and cited sources. You approve before anything sends.
Autopilot
For ticket types you trust, Sona sends the reply and takes the action on its own.
CAPABILITIES
Everything Sona brings to your inbox
Real order data
Tracking, delivery, payments and refunds, read live from your store.
Real store actions
Refunds, exchanges, address changes and cancellations — executed, not just promised.
Every language
Replies in the customer's language, always in your brand voice.
Grounded in your policies
Every answer cites the policy and source it's based on.
You stay in control
Manual, suggest or autopilot — set per ticket type, changeable any time.
Improves every week
Every edit you make teaches Sona what a great answer looks like.
Book a demo
Ready to see it on your own tickets?
Book a 20-minute demo — we'll walk through Sona answering tickets like yours.
- 20-minute walkthrough on tickets like yours
- No pressure — starts with a guided pilot
Book a demo
Book a demo